Refund policy

Last updated: 9 October 2026

Refunds and cancellations

You read the first pages of the book and see the cover for free, before you pay. Every book is then written, designed and printed only for you. Because it is custom made, the 14-day right of withdrawal does not apply (EU Directive 2011/83/EU, article 16(c) and, for the digital book, 16(m)).

Before you submit your story: full refund

Changed your mind? As long as you have not submitted your completed answers, you can cancel and receive a full refund. Email support@foretold.shop with your order number.

After you submit: no refunds, but we make it right

Once you have submitted your answers, we start writing your book and the order can no longer be cancelled or refunded. Instead:

• One revision round is included. Wrong name, date or detail, a sentence that does not sound like them, something you would rather leave out: tell us and we change it before anything is printed.
• Nothing is printed until you approve the manuscript. After approval the book is final.

After delivery: no refunds

Because every book is unique and made to order, we do not accept returns and do not refund books after delivery, including for a change of mind or a matter of taste.

Printing or delivery problems: free reprint

Misprints, missing or duplicated pages, binding faults, damage in transit or a lost parcel are always our responsibility. Email us within 14 days of receipt (or of the expected delivery date) with your order number and a photo, and we will reprint and resend your book for free.

Extra copies and add-ons

Extra copies, gift boxes and cards are made for your order and follow the same rules: no refunds after delivery, free reprint or replacement for defects.

This does not affect your statutory rights for defective products.